Stoneleigh Surgery

Police Square, Milnthorpe, Cumbria, LA7 7PW

Practice Policies

Confidentiality

Confidentiality is of the utmost importance to the Practice. Any conversation or information will always be treated in the strictest confidence.

Zero Tolerance

This practice supports the Government’s NHS zero tolerance zone campaign. Violence and abuse is a growing concern. GP’s and their staff have the right to care for others without fear of being attacked or abused. Violent patients will be reported to the Police and struck off the GP’s list. We ask that you treat your GP and practice staff properly – without violence or abuse.

Patients Rights And Responsibilities

Patients have the right to be treated courteously and with respect.

Stoneleigh Surgery will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment, running late or have missed an appointment.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependants. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

How the Surgery Uses Your Information

Information about patients is shared only with medical professionals who are involved in their care. Patients can ask that information be restricted even more and this can be discussed with their doctor. Any patient information at all, requested by other parties, can only be given with the written consent of the patient. Patients have the right to read their records from the entries dated 1989 forwards. There will be a small administration charge for this service.