Stoneleigh Surgery

Police Square, Milnthorpe, Cumbria, LA7 7PW

GP retirements at Stoneleigh

A message from Dr Orton

“You will no doubt be aware of the problems in General Practice nationally, with GP practices closing and a recruitment crisis.

We understand the concerns arising following announcements of three GP Partner retirements from Stoneleigh Surgery.  We were determined to avoid going down the road of large conglomerate practices with poor patient access and little continuity of care, that have become the solutions in other areas.  So we are pleased to inform you that thanks to support from our neighbouring practices, we are well on our way with planning for next year, and are optimistic regarding recruitment.  The specifics have yet to be worked out, and we will keep you informed, but our intention and our expectation is, that you, as a patient, will not notice any difference in the way your surgery works, except, perhaps, for a few new faces!”

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Text Messaging and our new GP App – organise your healthcare on the move!

New test messaging service and MyGP app

 

We have recently changed our text messaging service provider so you may notice that your text reminders are a little different, but hopefully not too different!  This new service not only provides patient text reminders and the ability to cancel appointments via text, but also a new ‘myGP’ app.  The app allows you to book, view available appointments and cancel appts on the move.  It will also direct you to Patient Access to order your repeat prescriptions when on the move.  One of the benefits of the app is that it enables parents of younger children to be able to create a ‘family’ and this will allow parents to book and cancel any of their children’s appointments.

You will find the link to the app here, why not sign up today:

https://play.google.com/store/apps/details?id=net.iplato.mygp&hl=en_GB

 

 

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Closed for training


PLT – Surgery closed for training

 

We will be closed for training from 1pm on the following dates: PLT Dates

 

 

 

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Just found out you are pregnant?

  • Complete a SELF-REFERRAL FORM online @ www.uhmb.nhs.uk/maternity

A member of the maternity administrative team will contact you within 5 working days to arrange your first appointment with your midwife.  If you should require help completing the online referral, please contact the admin team on the following telephone numbers:

Barrow/Kendal areas: 01229 403838, Mon-Fri 09.00 – 16.30

Lancaster area: 01524 584130, Mon-Fri 09.00-16.30

 

Maternity Electronic Patient Record System

From the 1st March 2018 University Hospitals of Morecambe Bay NHS Foundation Trust will be introducing an Electronic Patient Record System (EPR).  Your midwife will record all your information and care electronically and you will no longer need to carry handheld paper records.

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MEDICATION REVIEWS ARE CHANGING

PLEASE NOTE FROM APRIL 19TH 2018, MEDICATION REVIEWS WILL BE DONE BY JIM LOUDON, OUR CLINICAL PHARMACIST.  PLEASE VIEW THE MEDICATION REVIEW PAGE ON OUR WEBSITE FOR MORE INFORMATION.

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Weekend Clinics

Did you know WEEKEND GP APPOINTMENTS are now available?

In partnership with your GP,Cumbria Health on Call (who provide our evening & weekend emergency GP services), are offering WEEKEND APPOINTMENTS at Westmorland General Hospital or Furness General Hospital.

You will be seen by a GP who has access to your medical records and who can provide the same service as your usual GP.

Healthcare Assistant appointments are also available.

Please ask at your surgery if you would like to book a WEEKEND appointment – you will be given the choice of Westmorland General or Furness General Hospitals.

CLINIC LOCATIONS:

KENDAL: Westmorland General Hospital, Burton Road, Kendal, LA9 7RG  |  Use the main hospital outpatients entrance and report to the CHoC receptionist.   Parking charges apply.

 BARROW: Furness General Hospital, Dalton Lane, Barrow in Furness, LA14 4LF  |  Use the main A&E Entrance and report to the CHoC receptionist.  Parking charges apply

Capital Building, Hilltop Heights, London Road, CARLISLE, CA1 2NSTel: 01228 514830, Fax: 01228 402803, Email: [email protected]

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Virtual Patient Participation Group

Would you like to give us your opinion, make decisions about how the Practice is run but don’t have time to attend meetings? Why don’t you join our virtual patient participation group? Please speak to a member of staff for more information and details about how to join.

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Travel Risk Assessment Form

If you are planning to travel abroad and feel you may require vaccinations or travel advice, please complete the attached risk assessment form and bring it with you to your appointment.

Travel Risk Assessment form.

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CQC Inspection

CQC INSPECTION

The biggest event in recent months at Stoneleigh Surgery has been our Care Quality Commission inspection. The CQC is the independent regulator of health and social care services in England. Its job is to make sure that care provided by GPs, hospitals, dentists, ambulances, care homes and services in people’s own homes meets government standards of quality and safety. Preparing for an inspection takes time and work and the partners would first like to thank all the staff for the enormous effort they made during this stressful period.

The report speaks highly of our responsiveness to patient needs, our clinical outcomes and our caring. We were also pleased and touched to hear that the patients the inspectors spoke to were universally complimentary. We already knew that our building is not ideal – many people will be aware of the difficulties of a building with narrow doors and lots of stairs for our less able patients. The report compliments us for addressing this innovatively and, in the much longer term, we would love to address it in a more permanent way.

What the report does note is that our business management is not good enough. In particular they were critical of our records demonstrating that we go over what has been happening in the practice regularly to identify where we could do better. They found evidence that we do these things but we didn’t have enough written records to prove it. This is a lesson learned; as the maxim says, “if it’s not written down, it didn’t happen”. We have already gathered much of the required proof and you may notice a few small changes in the coming months designed to make it easier to prove that we are doing all the appropriate audits, incident reporting and monitoring of new guidelines.

What is disappointing is that this mainly paperwork issue outweighed the other, more positive, comments. They are in the written report but their protocols require that we be found inadequate no matter the rest of their findings. This is unfortunate and, we feel, misleading to anyone who looks only at the scores and doesn’t read the comments. We would therefore urge anyone who has become concerned about the outcome of the inspection to read at least the brief summary of each area as these are far more positive and paint a very different picture to the raw results.

We know that our patients are pleased with the practice. We know we supply good clinical care and that our outcomes are above average, as are all other ways of looking at the quality of our medicine, such as our Quality and Outcome Framework results and our patient feedback. This is our strength and we will continue to build on it. We are now anxious to get to demonstrate it more fully to inspectors.

Thank you for your understanding,

The Partners

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Non NHS requests

Requests for Non NHS Medical Services

Fees for Non NHS Medical Services

Please note that from the 1st November 2015, all requests for non NHS work in the form of reports, private letters, insurance claims, passport forms, travel vaccinations etcetera must be paid for in advance of the work being completed by the GP/Secretary/Nurse.

Due to individual GP working hours and annual leave, please allow five working days for us to process your request. A copy of our up to date private medical service charges can be found here:

Thank you.

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