Consultations at Stoneleigh Surgery are by appointment only.
A number of appointments will be pre-bookable for four weeks in advance for certain situations.
All calls will be diverted to the Doctor who will establish if a surgery appointment or a home visit is required, or if advice/investigation or treatment can be arranged via a telephone consultation.
Calls will be listed by a receptionist and the Doctor will work their way through these calls between 08.00 and 11.00. The receptionist will ask for brief details of the problem as this information is important to enable us to deal with emergencies and important problems as priorities. There will be no advantage if everyone rings at 08.00 as the Doctor/Nurse Practitioner will still need to call you back when they can.
There will be ample slots through the day for patients who need to see a GP face to face.
If all appointments have been taken on any particular day, people who seek an appointment for that day will be given one in a surgery which will be held in addition to those scheduled. We ask that these surgeries are only used for circumstances in which the patient considers it essential to be seen the same day.
Please let us know as soon as you can if you cannot keep an appointment – someone else may be able to have it.
Morning surgeries take place between 8am and 11am.
Afternoon surgeries take place between 2pm and 6.30pm
If you are unable to attend the surgery for an appointment during our normal opening hours then some GPs run early and late clinics. Please speak to a member of the reception team for details.
Please remember that home visits are for the seriously ill or disabled. Unfortunately the Health Service does not provide transport for patients to attend doctors’ surgeries and neither is the domiciliary visiting service intended to cover transport difficulties. Except for emergencies all requests for a home visit should be made before 10.00am by telephoning 015395 63307.
The Receptionist will ask your name, address, telephone number and age and brief details of your illness so that the Doctor can decide which visits are most urgent and need attending first. The Doctor may telephone you first to ensure that a home visit is necessary.
Patients requiring a repeat prescription are asked to give at least 48 hours notice (excluding weekends and public holidays) before their medication is required. Ideally medication requests should be made online via the patient access facility. Please speak to a member of staff to obtain your logon details if you have not already registered for this. Requests can be made by placing the repeat prescription in the box in the entrance hall or posting it to the surgery. We also accept requests for repeat prescriptions on our answerphone.
This Practice is a General Practitioner training Practice and often benefits from the services of General Practice Registrars who are fully qualified doctors with several years of post-qualification experience. They join us for up to twelve months to gain experience in family practice. Please note, Registrars are required to videotape some of their consultations for assessment of their progress and you may be asked to consent to this in writing.
We also have occasional medical students observing the Practice. You will be notified if this is so and you may request to be seen without the student present if you so wish.
To register with the Practice either complete the appropriate part of your NHS Medical Card or a GMS 1 form (available from Reception) and return this to the Reception Staff. Patients are able to consult with any of the GP Partners subject to their availability. All newly registered patients are required to attend the Surgery for a health check within one month of registering, although medical treatment is available from the date of registration. The Receptionist will make an appointment for you to see the Health Care Assistant for this health check.
This practice does not discriminate on the grounds of race, gender, social class, religion, sexual orientation or appearance, disability or medical condition.
There is a list available in Reception of the times when the Doctors will normally be available for telephone consultations.
If you wish to speak to a particular doctor who is not available at the time you ring the receptionist will advise you of the best time to ring back.
Out Of Surgery Hours Emergency Calls
If you require a Doctor outside the normal surgery hours please telephone NHS 111. Emergency medical cover is provided by Cumbria Health On Call, the out of hours service.
Your call will be logged by the telephonist and you will then speak to a nurse who will give you medical advice, or if necessary arrange for you to see a doctor.
You will be seen in one of our local centres in our area which are:
Westmorland General Hospital, Royal Lancaster Infirmary,
Furness General Hospital, Queen Victoria Hospital, Morecambe or in certain circumstances the doctor may visit you.
Ordering On The Internet
To be able to order your repeat prescription, make appointments and access your medical record online please speak to a member of staff who can give you your logon details and all the information that you will need in order to register.
Changes To Personal Information
Please let us know of any change of name, address or telephone number.